While we take all reasonable steps to ensure the accuracy of any information placed on this website, we make no representations or give any warranties of any kind with respect to this site or its contents, and we disclaim all representations, except where fraudulently made, and warranties.
This website is designed to provide you with general information only and does not attempt to give you advice on any particular service or to recommend any particular solution to you. If you have any doubt as to whether a particular service, solution or investment is suitable for you, you should seek advice.
Where we have provided links to third party websites for further information, you should be aware that we are not responsible for the accuracy, availability or functionality of these sites, and thus cannot be held liable, directly or indirectly, for any loss however caused by your use of these linked sites.
Who We Are
We believe you should be aware of who we are, the types of information we may collect about you and what we do with your personal information.
This website is owned and operated by Heron House Financial Management Limited (hereafter referred to as “Heron House”). Our registered office is Heron House Financial Management Limited , 1 Bryngwyn Road, Newport, NP20 4JS
Heron House provides financial planning and wealth management services and advice to private individuals, families, businesses, entrepreneurs and trustees.
What Information Do We Collect?
We may collect the following information about you:
- Information that you provide by filling in forms on our website. This also includes requests for any further services. We may also ask you for information if you report a problem with our site.
- As appropriate, you will be asked to enter: your name, email address and other basic information. By completing the enquiry form you voluntarily choose to submit personal details to us via this website. Personal information will be treated as confidential and held in accordance with the Data Protection Act 1998.
- If you contact us by post, email, telephone, or in person, we may keep a record of that correspondence or interaction and the information you give to us.
- Details of your visits to our website including, traffic data, communication data, and the resources that you access.
- Information we receive from third parties who provide services to you or us, and credit reference or fraud prevention agencies.
- Personal and financial information that we learn about you through our relationship with you and any services or products you take up. This may include sensitive personal data such as information about your health. We will only process your sensitive personal data where required for the process of fulfilling our obligations to you at your request.
How Do We Use The Information?
We collect this information in order to provide you with appropriate financial planning advice and any associated services. We may use and share this information with other companies and with third parties providing services to you and us so that we and they may:
- To personalise your experience (your information helps us to better respond to your individual needs).
- To improve our service (your information helps us to more effectively respond to your support needs).
- Access and process applications, provide you with services and administer and manage our relationship with you, including processing your payment for those services.
- Carry out insurance and product risk assessments and client verification.
- Carry out obligations arising from any contracts with you.
- Recover debt.
- Prevent and detect crime and meet legal or regulatory requirements, including verifying your identity.
- To notify you about changes to our service.
- Provide you with other relevant information.
We may also use the information you provide to us for research purposes and to invite you to participate in research or provide feedback on the quality and breadth of services.
We will hold this information for as long as it is necessary for the purpose for which it was collected and to comply with our regulatory and legal obligations.
We may also record any telephone conversations between us. We may use any recordings, or transcripts from them, as well as any e-mails you send us, for the purposes of investigating any complaint you may make, or as evidence in any dispute or anticipated dispute between you and us.
What Security Procedures Do We Have In Place?
Your security is very important to us but we need your help to keep you safe. You need to be vigilant about your security at all times when online and double check any links sent to you that may appear to be from us.
We implement a variety of security measures to maintain the safety of your personal information when you access and use our site; and we will take all appropriate measures to protect your information from unauthorised processing, loss or damage.
Do We Use ‘Cookies’?
- This Website may write small files to your computer called “cookies”, which we may use for the following reasons:
- To ensure you are properly logged in where this is necessary to use the site.
- To track your progress through the site so we can make improvements to the service we offer you.
- To remember any preferences which the site may allow you to set.
Cookies may be required to allow you to access and participate in certain areas of the Website. The cookies we store on your computer do not contain any personally identifiable information.
You do not have to accept cookies and you can disable them or change the way your computer handles them by adjusting your browser settings. The majority of browsers will allow you to alter the settings used for cookies and to disable and enable them as you require. If you choose not to accept cookies, you may experience problems using areas of this Website that require you to log on.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
How Can You Correct Any Inaccuracies In Your Personal Information?
Should any of your personal information change or the information we hold about you is incorrect, please let us know and we will ensure your records are updated. You can use the ‘contact us’ option and e-mail us at email@example.com, write to us at the address below, or call us on 01633 258200. If you telephone to inform us of the change, we may ask you to confirm it in writing.
If your name(s), address, telephone number(s) or email address change you must tell us. If you telephone to inform us of the change, we may ask you to confirm it in writing.
We will not disclose your information to anyone outside the Heron House group except to: third party service providers; agents and sub-contractors acting on our behalf (including credit reference agencies); government entities or regulatory bodies in order that we may fulfil our responsibilities and obligations or they exercise their powers or functions; or where we have your permission. Data security is high on our list of priorities.
Your personal information may be transferred outside of the European Economic Area. Any of your information that is transferred will be processed in those countries on the basis that anyone we pass it to provides an adequate level of protection. However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations.
We may also share your personal data within the Heron House group where we have your consent and send you information to make you aware of other products and services which we or third parties can provide. We will not share your information outside the Heron House group for marketing purposes.
You will always be able to change your mind about receiving marketing messages by sending us an email with your instructions, by telling your financial planner, or by writing to us at Heron House Financial Management Limited, 1 Bryngwyn Road, Newport, NP20 4JS.
We will, of course, continue to send you important information relating to your client arrangements.
If you would like a copy of the information we hold about you, please write to the Compliance Officer whose contact details are set out below:
Heron House Financial Management Limited, 1 Bryngwyn Road, Newport, NP20 4JS.
Tel: 01633 258200
Our site may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Terms Of Website Use
Use of our site includes accessing, browsing, or registering to use our site.
If you have provided any personal details and those details subsequently change, you should notify us by e-mailing firstname.lastname@example.org.
Other Applicable Terms
Information About Us
Our site is a site operated by Heron House Financial Management Limited Limited. We are registered in England and Wales under company number 3170656. The registered office is 1 Bryngwyn Road, Newport, NP20 4JS
Heron House Financial Management Limited is regulated and authorised by the Financial Conduct Authority (FCA), with Firm Reference Number (FRN) No 170982 on the FCA’s register.
Changes To Our Site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing Our Site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
We may restrict access to some parts of our site and, from time to time, we may change the restricted areas or restrict access to the entire site.
No Reliance On Information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. For financial planning advice, please see your Heron House financial planner.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Information About You And Your Visits To Our Site
Intellectual Property Rights
Unless otherwise stated, we are the owner or the licensee of all copyright, trademarks and other intellectual property in all material on our site (including without limitation text, tools, photographs and graphical images). Those works are protected by copyright laws and other intellectual property rights. All such rights are reserved.
Nothing in our site shall confer on any person any license or right with respect to any such intellectual property. The Heron House name may not be used in any way, including in advertising or publicity pertaining to distribution of information without our prior written consent.
The images, logos and names on our site which identify Heron House or a provider of products or services from time to time are the proprietary marks of Heron House or the provider concerned. Nothing in our site shall confer on any person any license or right with respect to any such image, logo or name.
You are not permitted to download‚ print‚ redistribute or extract any information from our site other than for your personal‚ non-commercial use.
You are not permitted to reproduce‚ copy, redistribute, modify or in any way change any of the information available on our site.
You agree to indemnify and keep indemnified, us, our officers, directors, agents, licensors, successors and assigns against all liabilities, claims, losses, costs, damage and expenses including legal fees incurred by us should you breach any of the terms of this section (Intellectual Property Rights).
Limitation Of Our Liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
› use of, or inability to use, our site; or
› use of or reliance upon any content displayed on our site.
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking To Our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement without our express consent. You must not establish a link from any website that is not owned by you.
Subject to your right to make use of any web and/or RSS feeds that we may make available from time to time; our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page without our consent. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on our site other than that set out above, please address your request to email@example.com.
Links From Our Site
Where our site contains links to other sites and resources provided by our clients or other third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Nothing herein will be deemed to create a partnership or joint venture between us. Neither of us shall have the authority to bind the other or to contract in the name of or create a liability against the other in any way, for any purpose.
A person who is not a party to our agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of our agreement but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
Jurisdictions And Applicable Law
Registering a complaint
If you wish to register a complaint, please contact us:-
In writing: write to Heron House Financial Management Limited, 1 Bryngwyn Road, Newport, NP20 4JS
By phone: 01633258200
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman:
Thank you for visiting our site.
Please get in touch by contacting us at firstname.lastname@example.org